Doctors Care

FAQ

Does Doctors Care accept most insurance plans?

Yes. Most major insurance plans are accepted at all Doctors Care locations. We will also file your claim for you; however, any co-pays, deductibles, or non-covered services must be paid at time of services rendered. We also accept cash, check, Visa, MasterCard, Discover card and American Express.

What services are available?

We treat just about everything from fractures to rashes. Doctors Care also treats lacerations, injuries, infections, flu, pneumonia and many other health concerns as well as perform pre-employment physicals and drug screens. We offer many services for patients and employers that are not available in many private practices, such as x-rays, blood counts, pregnancy tests, rapid strep tests and drug screening.

Do I need an appointment?
No. Just walk in to the office most convenient to you.

How long will I have to wait?
Doctors Care offices are all walk-in facilities where no appointment is necessary, so waiting times may vary and sometimes there may be no wait. Nevertheless, we provide top-quality, personal care in as timely a manner as possible. Call ahead and the receptionist will help you find a time to suit your needs.

How do charges compare to emergency rooms or other doctors' offices?
Doctors Care charges are comparable to other medical offices, and patient charges vary according to the patient's insurance coverage. Our fees are much less than emergency room fees, typically only 1/3 the cost or less.

What hours are you open?
All Doctors Care locations are open extended hours. Please view our locations to check the hours of the location nearest you.

Do I have to pay at time of visit?
Yes. We accept patients with insurance and self-pay patients. In almost all cases, some payment is required at the visit, whether it is a deductible, a co-pay, or payment for any non-covered services. The amount, if any, depends on the insurance carrier.

Do you accept patients without insurance?

Yes. We accept self-pay patients. We provide a 25% discount for self-pay patients who pay at the time of service.

Are any prescription medications available on site?
Yes. Some prescription medications are available for purchase on site at time of visit. Save a trip to the pharmacy to get your prescriptions for only $15.

Do you see work-related injuries?
Yes. Treatment of work-related injuries is one of our specialties.

Can I pay my bill online?
Yes. There is a link at the top of every page in DoctorsCare.com to our Online Payment Service. Or click here to make your secure payment.

How does Doctors Care communicate with deaf patients?
Doctors Care is committed to ensuring effective communication with its patients* who are deaf by providing effective means of communication through auxiliary aids and services free of charge. Such auxiliary aids and services may include note taking, furnishing of written materials, relay system and qualified sign language interpreters. In some instances, such as when a conversation with a patient is expected to be lengthy or complex, or when it is expected to be particularly important relative to the care and services being provided, effective communication may only be ensured through the use of a qualified sign language interpreter.

There may be other instances in which effective communication may necessitate the use of a qualified sign language interpreter.

If a Doctors Care health care professional determines, in consultation with a deaf patient and/or his family members or other companions, that a sign language interpreter is needed, arrangements will be made for such an interpreter to be present at the patient's consultation.



If you have any questions about this policy, including any concerns regarding implementation of the policy, please contact your Doctors Care health care professional.

To request an auxiliary aid or service, please ask your Doctors Care health care professional for an Effective Communication Intake Form and complete the form. If you disagree with the handling of your request, you may complain by asking your Doctors Care health care professional for an Effective Communication Grievance Form.

*For purposes of this policy, the term "patient" includes a patient's decision maker (for example, in the case of a minor patient, his or her parent)